Effective Date: Jan 01, 2025
Welcome to Ink&Ballad! By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase. By using this website, you also agree to our [Privacy Policy].
1. Overview
Ink&Ballad specializes in creating personalized gifts, including custom songs, books, and other physical keepsakes. By using our website or purchasing our offerings, you agree to the terms outlined here.
2. Eligibility
To use our services, you must:
- Be at least 18 years of age or have permission from a parent/guardian.
- Provide accurate and complete information during the ordering process.
Providing false or incomplete information may result in order cancellation without refund.
3. Personalized Products
- Customization: You are responsible for providing the necessary details for your custom product (e.g., story, song theme, or images). Customers are solely responsible for ensuring the accuracy and legality of the information provided. Ink&Ballad reserves the right to refuse any content deemed inappropriate, offensive, or infringing on third-party rights.
- Approval Process: Where applicable, customers will have one opportunity to approve drafts or request revisions as specified in the product description. Additional revisions may incur additional fees.
- Final Delivery: Once finalized, all sales are considered final, and no further changes can be made.
4. Payment and Pricing
- Payment Terms: All prices are listed in Canadian dollars (CAD) and are subject to applicable taxes. Payment is due at the time of purchase.
- Currency Conversion: Prices may vary depending on the customer’s location due to currency conversion.
- Payment Security: All payments are processed through secure third-party payment gateways. Ink&Ballad does not store credit card information.
- Refunds: Due to the personalized nature of our products, all sales are final. Refunds will only be issued in cases where we fail to deliver the product as described.
- Pricing Errors: In the event of a pricing error, Ink&Ballad reserves the right to cancel any order and issue a full refund.
5. Shipping and Delivery
- Custom Songs: Delivered digitally via email or a streaming link (e.g., Spotify).
- Physical Products: Shipped to the address provided during checkout. This includes but is not limited to framed plaques, printed books, or other future add-ons. Shipping times may vary based on location and selected delivery options.
- Expedited Services: Additional fees apply for expedited production and delivery.
- Shipping Delays: Ink&Ballad is not responsible for delays caused by third-party shipping providers, customs processing, or unforeseen events such as natural disasters.
- Incorrect Addresses: Customers are responsible for providing accurate shipping information. Ink&Ballad is not liable for shipments sent to incorrect addresses provided by the customer.
6. Intellectual Property
- Ownership: The final personalized products (e.g., songs, books, and artwork) are for personal use only. Ink&Ballad retains ownership of all copyrights and intellectual property associated with the products.
- Usage: Customers are granted a limited, non-exclusive, non-transferable license to use the personalized product for personal purposes only. You may not reproduce, resell, or distribute our products without prior written consent.
- AI Content: Certain aspects of the personalized products may be created using artificial intelligence tools. Ink&Ballad retains all rights to such content.
7. Limitation of Liability
Ink&Ballad is not liable for:
- Delays caused by incomplete or inaccurate information provided by the customer.
- Lost or stolen shipments once marked as delivered.
- Technical issues with digital delivery outside our control.
- Any indirect, incidental, or consequential damages arising from the use of our products or services.
8. Privacy
We are committed to protecting your personal information. Please review our [Privacy Policy] for more details on how your data is collected, used, and protected.
9. Modifications to Terms
Ink&Ballad reserves the right to update these Terms of Service at any time. Changes will take effect immediately upon posting to this page. In the event of significant changes, we will notify users via email or a prominent notice on our website. Continued use of the website signifies your acceptance of the updated terms.
10. Contact Information
If you have questions or concerns about these terms, please contact us:
- Email: [Insert Placeholder Email]
- Mailing Address: [Insert Placeholder Address]
If you have concerns or disputes, we encourage you to contact us first. We will do our best to resolve the matter amicably.
11. Governing Law
These Terms of Service are governed by the laws of British Columbia, Canada. Any disputes arising from these terms will first be submitted to mediation before proceeding to litigation.
12. Force Majeure
Ink&Ballad is not liable for delays or failure to fulfill obligations due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, or government restrictions.
13. Indemnification
You agree to indemnify and hold harmless Ink&Ballad and its affiliates from any claims, damages, or expenses arising from your use of our services or breach of these Terms of Service.
14. Agreement
By using our website and purchasing our products, you agree to these Terms of Service. Your continued use of the website after updates signifies your acceptance of any changes.