Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
How does the customization process work?
We make personalization easy! After placing your order, you’ll receive a short form to fill out with all the details needed to create your unique song or story. Our team will handle the rest, crafting a heartfelt gift tailored just for you.
How long does it take to receive my order?
Our typical production time for personalized songs and books is 3–7 business days. If you need it sooner, we offer a priority delivery option at checkout to ensure your gift is completed and delivered as quickly as possible.
Can I preview my song or story before it’s completed?
Yes! For songs, we provide the lyrics for your review and edits before finalizing the product to ensure it perfectly captures your vision. For books, customers will receive a text-only version of the story via email for review and edits before the final product is completed. This ensures that every detail is just right before your personalized gift is finalized.
What types of genres or styles can I choose for my personalized song?
We offer a wide range of musical genres and styles, from heartfelt ballads to upbeat pop, or even something more unique. Simply let us know your preferences during the customization process, and we’ll create a song that aligns with your vision.
What is your return policy?
Due to the personalized nature of our products, returns cannot be accepted after the final project has been completed. However, we are committed to exceeding your expectations and will work closely with you during the review process to ensure you are fully satisfied before finalizing your order.
Can I make changes to my order after it’s placed?
Changes can be made during the review stage of your order, but once the final product is completed, no further changes can be accommodated. Please contact us as soon as possible if you need to update any details.